Terms of Service

Julia is a WhatsApp front desk service for medical and dental practices, operated by Julia Tecnologia Ltda., registered under 67.048.957/0001-89, with its registered office at Alameda dos Nhambiquaras, 1170, Indianópolis, São Paulo/SP, CEP 04090-002, Brasil ("Julia", "we"). These Terms govern the use of https://soujulia.com.br and of the Julia services (the "Service").

By signing up for, accessing, or using the Service, you confirm that you have read, understood, and agreed to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

Julia provides a platform that answers WhatsApp messages for healthcare practices, with features such as appointment scheduling, confirmations, reminders, outreach to patients who stopped coming back, and reporting. The Service is offered as a subscription (SaaS), billed monthly or annually, and includes a free trial period.

• Provide accurate, complete, and up-to-date account information;
• Keep your access credentials confidential;
• Use the Service in compliance with the laws and professional regulations that apply to you and your practice, including data protection and patient communication rules in your jurisdiction;
• Obtain any consent required from your patients for automated messages, where applicable;
• Not use the Service to send spam or unlawful, offensive, or infringing content.

Current plans are described on our website and through our official channels. There is no lock-in: you may cancel your subscription at any time, without penalty. If payment remains overdue, we may suspend the Service until it is settled.

The Julia software, brand, design, and technology belong to us or our licensors and may not be reproduced without prior written permission. You keep ownership of the data you enter into the Service and grant us a limited license to process it in order to provide the Service, as described in our Privacy Policy.

We aim to keep the Service available around the clock, but interruptions may occur for scheduled maintenance, updates, or events beyond our control. We are not responsible for outages caused by third-party providers, including WhatsApp/Meta.

Julia provides the technology that answers messages; the content of the conversations and the relationship with the patient remain your responsibility. Julia does not provide medical advice and is not responsible for clinical decisions, diagnoses, or treatment guidance conveyed through the Service. To the extent permitted by law, our total liability will not exceed the amounts you paid for the Service in the 12 months preceding the event giving rise to the claim.

We may update these Terms. Material changes will be communicated at least 15 days in advance by email or through the Service. Continued use after the new version takes effect constitutes acceptance.

These Terms are governed by the laws of Brazil, where Julia is headquartered, without prejudice to mandatory consumer protections that may apply in your country of residence.

Questions? Write to contato@soujulia.com.br.